Passport and Visa Service is not affiliated with any government body. We offer paid assistance with services offered by the government – you decide whether to use us or go to the government directly. You can find all government services at a lower cost on the official websites. Our expertise is to explain the government jargon and simplify the passport, visa or travel card application process. The additional benefits of using us are displayed on all our service pages. You are welcome to learn more about Passport and Visa Service by visiting our Home, Terms of Use and Privacy policy pages.

Terms Of Use

Below you can find the Terms of Use set out by the company, Visa and Passport Service and its website All visitors and users of the website are bound by our Terms of Use and Privacy Policy.

Our company is not part of the US government. We are a private company which offers visa, passport and travel document services. We will make all efforts to obtain the correct visa or travel document in the specified period of time. We will not be responsible for any incorrect information provided, for trusted traveler program and visa refusals or delays.

Our application forms contain an order sheet explaining the services we offer. When you sign the order sheet you agree to our fees and terms use. Our passport application packs contain free government forms. The price we charge is for the additional information we provide in the pack which will help you fill out the forms and submit them to the correct location and pay the correct fees. You do not need to buy our passport application packs in order to apply for your passport.


You as the customer have the right to cancel our service if you have made the payment but have not submitted your application form.  Please email us immediately and we will refund your fee within 48 hours.

However, once the visa or travel card application has been submitted to the US government online system and you have been notified of this through email by one of our agents no refund will be possible. Please check your email and spam folder before you send us a refund request.

If your application if rejected by the US government agency because you failed to provide correct information to us as required to obtain your visa, passport or travel document, no refund will be possible. Also, we cannot refund fees paid to government agencies.


The website design and logo are exclusive property of Passport and Visa Service. We are the copyright holder of all content, layout, design, data, graphics, trademarks and logos on this website. Use of this website design or logo without written permission is illegal and a breach of International Copyright Laws, subject to prosecution to the fullest extent of the law. It may not be copied, reproduced, modified, uploaded, posted, transmitted or distributed in whole or in part.


We use reasonable effort in compiling the information accessible on this site. However, errors and omissions in the information accessible on and through this site may occur because of a number of factors which are not within our reasonable control.  That is why, the information is provided "as is" and you should always attempt to verify the accuracy of any information obtained from this site before relying upon it.  This is a dynamic site and as a result, the content and look and feel may change from time to time without prior notice.


The external links from our website are provided for the visitor to learn more about our services. We have no control of the content on web pages outside our domain. Relying on these links are solely the responsibility of the visitor.


We may alter, adapt or otherwise change these Terms of use from time to time (for security, legal or regulatory reasons, or to reflect updates or changes to the services or functionality of the site) without prior notice.  Your continued use of this site will constitute acceptance of those amended Terms of use and you should review them before making any further use of this site.