Passport and Visa Service is not affiliated with any government body. We offer paid assistance with services offered by the government – you decide whether to use us or go to the government directly. You can find all government services at a lower cost on the official websites. Our expertise is to explain the government jargon and simplify the passport, visa or travel card application process. The additional benefits of using us are displayed on all our service pages. You are welcome to learn more about Passport and Visa Service by visiting our Home, Terms of Use and Privacy policy pages.

Refund Policy

refundPolicyGraphicYou as the customer have the right to cancel our service if you have made the payment but have not submitted your application form.  Please do not call your bank – just email us immediately and we will refund your fee within 24 hours.

However, once the visa or travel card application has been submitted to the US government online system and you have been notified of this through email by one of our agents no refund will be possible. Please check your email and spam folder before you send us a refund request.

If your application if rejected by the US government agency because you failed to provide correct information to us as required to obtain your visa, passport or travel document, no refund will be possible. Also, we cannot refund fees paid to government agencies.

The logic behind this policy is simple: we are very open about what we can do for you and what our fees are. We inform our customers about our fees before they make payment. In case a customer makes a purchase and sends us their application form, one of our agents is assigned with the file and has to do all thee work associated with submitting the application form to CBP for review. We have to pay our agents for the work they do – and we cannot do so if you ask for a refund after we have provided the service you paid us for. We believe this is a question of ethics and fairness.